FAQ

Here's a quick overview of frequently asked questions. For more information, please contact us.

General

Password Vault Manager has both mandatory and optional requirements (the latter applying to the Enterprise Edition).

  • Mandatory Requirements:
    • Microsoft .NET Framework 4
    • Windows XP or better
  • Optional Requirements:
    • Microsoft Sql Server 2005 Express or better

Password Vault Manager Free Edition is free for personal and commercial use. At Devolutions, we believe that everyone needs and deserves to benefit from smarter, safer and more effective software solutions.

To ensure that Password Vault Manager is future-proofed, we offer a full one year of free upgrades and supports. This includes ALL major and minor updates.

Please start by checking your SPAM folder. If you don't find the email from us in there, then it's possible that the email you entered during the buying process is invalid or incorrect. Please send a note to infos@devolutions.net with your name and a valid reply email address, and we will promptly re-send the serial number to you.

Licensing

Yes. Password Vault Manager licenses are per USER, not per MACHINE. We have done this so that you can enjoy the product both at home and in your office without having to pay additional licensing fees.

No, Password Vault Manager is not a subscription-based service, and your license will never expire.

You will receive one full year of free upgrades and support.

After one year, you can choose to subscribe for regular maintenance and upgrades. There is a nominal fee involved.

Please note that if you choose not to subscribe for upgrades and maintenance beyond the first year, you will be unable to install the latest version(s) of Password Vault Manager.

To renew your PVM license – or a license for any other Devolutions product -- please follow these simple steps:

1. Visit our online store https://store.devolutions.net
2. Select the renewal option from the scrolling menu
3. Enter your old licence key1, which can be found from the Help menu > Register Version
How do I renew - procedure

4. Select the product you'd like to renew
5. Checkout by clicking on the button at the bottom right of your screen
6. Enter your payment information.

1. Please take note that if you've purchased a license pack (5-user, 10-user, 15-user), simply enter one of the license keys that you're using, and our online store will validate the package you'd like to renew.

No problem! We’re pleased to offer special pricing to existing PVM Enterprise customers like you who would like to upgrade to another product or purchase more PVM licenses. To take advantage of this special pricing, please contact sales@devolutions.net.

The site license grants you the right to use Password Vault Manager for all of your employees (unlimited users) for a single site (office).

The global license grants you the right to use Password Vault Manager for multiple offices across multiple sites (i.e. it can be used worldwide if you have multiple branches).

Please note that global licenses may be purchased by governmental entities only after the scope of the license (department, agency, ministry, etc.) has been defined and approved by Devolutions Inc. prior to purchase.

It means unlimited concurrent users and unlimited data sources for one location (site license) or worldwide (global license). You can therefore create multiple databases (e.g. one for each department).

Please note that global licenses may be purchased by governmental entities only after the scope of the license (department, agency, ministry, etc.) has been defined and approved by Devolutions Inc. prior to purchase.

The site license applies to affiliate companies, provided that they are in the same building. If that isn’t the case, you can purchase multiple site licenses or a global licenses.

Devolutions offer a 15% discount on Password Vault Manager, our complete Remote Desktop Manager Suite (Enterprise, Online, Server), and all of the other solutions in our catalog. To qualify, your organization must be a private or public school, college, university, institute or other educational or academic administrative organization.

To confirm whether your organization qualifies as an Educational User and if so, to receive the purchase instructions, please contact sales@devolutions.net

You’ll need as many licenses as there are users (again, our licenses are per user, not per machine). So if you have a team of 15 technicians on the road, you’ll need 15 licenses, regardless of whether they're connected at the same time or not. If you need multiple licenses, then we invite you to take advantage of our cost-saving 5-user, 10-user and 15-user license packages.